Contract Services

Additional Services & Info

In addition to Collection and Delivery, Fast-Turnaround Times and our Repair Service we also offer a Recall Service and a Calibration Management Contract Facility to our client's which reflects the Company’s pro-active drive towards continuously improving service. We aim to offer a ‘complete’ service and the additional points highlighted below demonstrate that process.

• Recall Service

Many clients operate their own systems but those choosing our option have found that it relieves the burden of developing and maintaining a system, which highlights those instruments due for calibration. Such a system is a requirement of ISO 9001:2000 Quality Management System; our view is why take the trouble when the supplier will competently do it for you?

This service provides an accurate assessment of which items are due for calibration and also sends reminders when items have not been received and become overdue. As standard, an itinerary of the client’s equipment is developed and a statement will be sent out on a monthly basis highlighting those instruments due for calibration in the forthcoming month and those that are overdue.

Flexibility is important in all aspects of a successful business and the Recall System is no exception. We are able to tailor our system to what most benefits our client. If, for example, one month’s notice is too much, then this can be adjusted to two weeks etc.

Records are frequently updated through communication with the client. When a piece of equipment either becomes obsolete, lost or uneconomical to repair then this item will be deleted from the itinerary. Should any instrument require rescheduling, for example, a calibration period changing from 6 to 12 months, this is easily implemented. In addition, when new test equipment is bought this would be added to the list.

We have successfully developed and maintained dozens of recall systems with present clients who have all found them to be most beneficial over a period of years. The best systems are those where the client actively communicates information to RCL regarding the present state of the itinerary and its equipment.

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